Refund Policy

At CRUSH STORE, we want every customer to shop with confidence. We carefully select our products and make sure every item is checked before shipping.

Returns

You may request a return within 14 days after receiving your order.

To be eligible for a return, the item must be:

In the same condition as received, unworn, unused, with tags, and in its original packaging.

Items that show signs of use, damage, wear, stains, odors, or missing packaging may not be accepted for return.

How to Request a Return

To start a return, please contact us at:

support@crush-store.com

Please include your order number, your full name, and the reason for the return.

Once your return request is approved, we will provide you with the return instructions.

Items sent back without approval may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you if your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please note that it may take several business days for your bank or payment provider to process the refund.

Return Shipping

Customers are responsible for return shipping costs, unless the item received is damaged, defective, or incorrect.

We recommend using a tracked shipping method, as we are not responsible for lost return packages.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos of the product and packaging.

We will review the issue and provide a solution as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

Final sale items, used items, worn items, items without original packaging, and products damaged after delivery.

Exchanges

We do not guarantee exchanges because stock may be limited.

The fastest way to get another item is to return the original product, and once the return is approved, place a new order.

Authenticity & Product Quality

At CRUSH STORE, we focus on carefully selected premium products. Every product is checked before shipping to ensure quality, condition, and customer satisfaction.